return & exchange policy
If you have a question or need assistance with a return, please contact the store where you made your purchase directly. Two things are required for any return or exchange request:
- Proof of purchase, including the name of the store, the date of purchase, and the purchase price.
- The product itself.
Our policy covers manufacturing defects only. Damage and wear due to normal use by your best BüD are not covered.
toys
7 daysToys cannot be exchanged once your pet has caused damage. Our policy covers manufacturing defects only. Damage and wear due to normal use by your best BüD are not covered. Pets should never be left unattended with a toy, and any damaged part should be removed immediately.
cat trees & scratching posts
3 monthsCoverage excludes misuse, assembly errors, or damage caused by improper use.
beds
3 monthsDamage caused by an animal — such as urine marks or bites — is not covered.
bowls
6 monthsManufacturing defects only.
cages & enclosures
6 monthsDamage resulting from an animal escaping or from animal behavior is not covered.
Questions? Reach us at info@gblpetbrands.com.